AI automation connected to your company’s data
A chatbot answering from general knowledge helps nobody. One that knows your real stock, your warranty terms and the status of order 4417 replaces twenty emails a day.
The difference between an impressive demo and a useful system is access to data. The model part is the easy one — you buy it by the hour. The hard part is connecting to the ERP, the order database and the internal documentation, with correct access rights and clear limits on what it is allowed to do.
This is where coming from backend rather than from prompting helps. An agent that changes something in an ERP is, first of all, an integration with transactions, authorisation and an audit log. The model is only one of the components.
We don’t replace systems that work. We put an automation layer on top of them.
What we build
A chatbot grounded in your data (RAG)
We index your documentation, procedures, catalogue and FAQs into a vector database. The bot answers with cited sources and says “I don’t know” instead of inventing — that behaviour is configured explicitly and tested.
An assistant on the channels your customers use
Website widget, WhatsApp Business, Messenger, Instagram, email. The same knowledge base across all of them, with escalation to a human when the conversation calls for it.
Agents that act, not just answer
Check stock, open a ticket, generate a quote, update the CRM, schedule a service visit. Every action goes through APIs with defined permissions and is written to a log.
Document processing
Invoices, delivery notes, PDF orders, contracts, emails. Field extraction, validation against the data in your system, automatic entry and flagging for human review only where confidence is low.
Internal automation
Email triage and routing, summaries of long threads, bulk product description generation, translation, ticket classification, recurring reports delivered straight to Slack or email.
Control, cost and confidentiality
Full conversation logs, daily cost limits, filters on sensitive data, mandatory escalation on defined topics. Where data must not leave the company, we run models locally on your own infrastructure.
Technologies
Models
RAG & vectors
Orchestration
Channels
Integrations
A good fit if
- you get the same customer questions every day, across several channels
- you have people copying data from a PDF into a system
- you have internal documentation nobody can find in time
- you want out-of-hours support without hiring a night shift
- you already run an ERP and a CRM and want automation on top of them, not instead of them
Frequently asked questions
Will my company’s data be used to train the models?
No, not if we use the providers’ business APIs — Anthropic and OpenAI do not train on commercial API traffic. And when your internal policy requires that data never leaves the company at all, we run an open-source model on your own servers. We’ll explain exactly the quality and cost trade-off of each option.
What happens if the bot gives a wrong answer?
It’s designed for that from the start. The bot answers only from sources, cites where the information came from, has topics it must escalate to a human, and never performs irreversible actions without confirmation. Plus a full log, so you can review any conversation.
What does it cost per month?
Two components: token usage at the model provider, which for a medium-volume support bot is usually under EUR 100 per month, and hosting. We set daily cost limits so there are no surprises. You get an estimate based on your real volume before we start.
How long until it works?
A chatbot over existing documentation: 2–3 weeks to a version you can test with real people. Agents that write into an ERP: longer, because the hard part is the integration and defining the permissions, not the conversation.
Does it work in Romanian?
Yes, current models handle Romanian well, including diacritics and industry-specific commercial language. We test on your real questions before launch, not on invented examples.
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DetailsDo you have a project like this?
Message us on WhatsApp or by email with two or three sentences about what you need. We’ll come back with the questions that matter and a budget and timeline estimate.
No obligation, no follow-up pressure.